“In every aspect Elders exceeded our expectations”M & J Oprean
“We chose Elders because of the success they had with the sale of our friend’s property”P & S Salter
“Were very professional in dealing with prospective buyers”
“Was excellent in keeping us informed on the progress of the sale….…with regular emails and phone conversations"
D & A Blake
“Were able to achieve a fair selling price for the property in a timely and professional manner”K Moore
Elders has been wonderful and we appreciate your assistance.Certainly the best customer service out of all the Real Estates we dealt with. We will certainly be happy to refer anyone we know to your office.
– N Murray
“Looks like this trainee will go far”"I have been working in Customer Service based industries for over 10 years and was pleasantly surprised when I got excellent service from your Darwin based Trainee Property Manager, Sarah Healy.
I myself have had management roles with both the CBA and N…AB and understand the implementation and struggle to embed a high level of customer service within an large organisation, making each interaction personal, building and maintaining relationships with new and existing customers.
It is very rare that someone takes the time out of their day to acknowledge great service, you usually only ever hear the complaints!
Sarah responded to my enquiry quickly and efficiently, reassuring me of my worries and following up to let me know my problem had been resolved. She took ownership and responsibility, following up and keeping me informed. A great example of the perfect role model.
I would love for this commendation to reach her and be shared with her team from a higher level!